Shipping policy
Shipping worldwide to over 100 countries
At Único13, we are committed to providing a smooth and reliable shipping experience for our customers. Please review the details of our shipping policy below:
Processing Times
All orders will be shipped within 1-5 business days from the date of purchase.
Estimated Delivery Times
We ship orders using a variety of trusted carriers, including Polish Post (local carrier), InPost, DPD, DHL and FedEx. Delivery times vary depending on your location, courier, customs processing, and external factors such as holidays or high-volume seasons.
Estimated delivery times are as follows:
- Poland: 1–5 business days
- Europe: 1–14 business days
- United States & Canada: 4–14 business days
- Mexico, Oceania, Asia, Africa, South America: 7–25 business days
These are estimated timeframes, delays may occasionally occur due to circumstances beyond our control. If your order has not arrived within twice the estimated delivery time, please contact us so we can assist in locating your package.
Import Fees & Customs Charges
Orders shipped internationally may be subject to customs duties or import fees, which are not included in the shipping cost. As import regulations vary by country, we strongly recommend checking your local customs policies before placing an order. We are unable to cover or reimburse any import-related charges, including the recently implemented U.S. tariffs. Customers are responsible for all customs duties, taxes, and import fees.
Article 548 §3 of the Polish Civil Code
International Shipment Refusals
If a shipment is refused, unclaimed, or returned due to unpaid customs duties, import fees, or an incorrect/incomplete shipping address provided by the customer, any refund issued will exclude the original shipping cost as well as any return shipping or handling fees incurred. In some cases, returned shipments may not be recoverable and could be abandoned by the carrier or customs authorities; therefore, no refund will be possible. We are not responsible for delivery issues resulting from incorrect shipping information provided at checkout.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Parcel Locker Shipping (InPost, Poland only)
To ship to a Parcel Locker (Paczkomat), currently available only for orders within Poland via InPost, it is mandatory to provide your locker code in the “Address 2 (Apartment, suite, etc. / add parcel locker code here)” field.
If the locker code is not provided within 3 days of placing the order, your package will be automatically sent to the nearest InPost Parcel Locker to the provided address.
📩 For any questions please contact us at info@unico13.com
Thank you for choosing único13 for your curated selection of vintage, streetwear and high-end pieces.