frequently asked question

important

what is único13

único13 is a store where you’ll find a mix of streetwear, vintage, archive, and high-end clothing, shoes, accessories like bags, hats, jewellery and collectibles.

we’ve been selling clothes since 2019. initially, we focused on selling locally and through marketplaces, building a strong foundation and trust with our customers. however, on march 15th 2025, we launched this website to share our passion with the world. now, we not only ship worldwide but have also expanded our inventory to more unique and exclusive items.

no matter what you love to wear, único13 is the place for you.

drops

we constantly update the store with new items, going live at random hours every single day. you can always find the latest 20 pieces in our "new in" collection

to be the first to see what's new, follow us on instagram, where we instantly showcase every item that's listed

for exclusive previews of upcoming releases and a weekly recap of everything we've added, make sure to subscribe to our newsletter

returns

if you wish to return an item you have 14 days from the date of receiving the package to report it to us

the return shipping cost will be covered by the buyer

we will only refund the full amount and cover the return shipping cost if the item you received differs from what was shown on the website

you can read more about the returns here: refund and return policy

how to contact us

shipping

shipping time

each package will be shipped in less than 5 working days! (most of the packages are sent out in 2 working days)

if your package was sent out later than 5 working days message us for a free discount code.

where do we ship

as of right now we only ship to:

poland, albania, andorra, austria, belarus, belgium, bosnia & herzegovina, bulgaria, croatia, cyprus, czechia, denmark, estonia, finland, france, germany, gibraltar, greece, hungary, iceland, ireland, italy, latvia, liechtenstein, lithuania, luxembourg, malta, moldova, monaco, montenegro, netherlands, north macedonia, norway, portugal, romania, san marino, serbia, slovakia, slovenia, spain, sweden, switzerland, united kingdom, united states, canada, mexico, australia and new zealand

if you're located in a country that we don't ship to and want to purchase an item message us on instagram !

free shipping

we offer free shipping on all orders over:

  • 150 eur in poland
  • 300 eur outside poland

estimated delivery time

estimated delivery times

poland: 1–7 business days
europe: 3–14 business days
united states & canada: 14–31 business days

packaging

we use either poly mailers (polybags) or upcycled boxes from other companies shipments

this helps us reduce waste and stay eco-friendly while ensuring your order is securely packed

other

authenticity of our products

everything found in our store is 100% authentic.

all the products displayed on our website are carefully inspected by our team, which has years of experience in the fashion industry

more expensive items/brands are additionally checked by well known companies/apps like authentic detective, legit app or entrupy

when shopping at único13, you're guaranteed that the item you receive is legitimate

if you're concerned about legitimacy of an item on our site feel free to contact us!

taxes

for the orders outside of european union:

the total amount you pay for the item and shipping doesn't include all applicable customs duties & taxes. we don't guarantee no additional charges on delivery.

sizing

here is how we measure our tops and bottoms:

free gifts

coming soon...

work with us

coming soon...